Research on employee engagement, satisfaction and loyalty Qwaybe

Measure and develop your
customer experience

Let in-context customer surveys take your business
to the next level. Surveys helps you capture
and act on valuable customer insights.

Learn more

B2B Customer
Satisfaction Survey

More than a survey tool. Qwaybe is a way to measure, understand, and act on valuable customer insights. Qwaybe offers a methodology that allows companies to gain insight into client engagement and the factors that impact it.

We are measuring engagement and loyalty across the entire client lifecycle, automatically prioritizing key drivers of engagement and experience so you can build strong relations and interactions to improve overall customer satisfaction.

Use Qwaybe’s assessments or customize questions for your unique culture.
Customize questions to trend your previous surveys within our platform.
Leverage Qwaybe for one major engagement survey or unlimited pulse surveys tailored to your needs.

Our customers approach employee engagement surveys as an annual event or more frequent surveys throughout the course of the year.

Interactive reports using the smartest algorithms, with tips, guidance, and whitepapers.
Intuitive dashboards that are easy to understand and share. Powerful reporting and trends by unlimited employee attributes.

The fully optimized and responsive online survey, with a simple and intuitive user interface.
Completely configurable for your unique needs.

Advanced HR analytics on employee survey metrics.
The results are quicker insight, better people actionable decisions, and a more aligned and engaged workforce.

Seamless for your employees.
Ensure your employees can offer feedback easily and with a great experience on any device and choose preferable languages.
Rich all touchpoints with multiple channels.

Customize your own employee surveys to know how employees engage and satisfy. Ask, and you shall receive – Qwaybe library and best-practice templates at your fingertips. Or just upload your own.

Add a fun and engaging experience with different icon types.

You have 24/7 access to survey progress and tracking on an easy-to-use platform.
Our survey experts provide dedicated support every step of the way.

Qwaybe creates space for employees to have a voice and helps companies easily gather frequent feedback for any engagement, transformation, or feedback initiative.

View insightful employees feedback reports to target productive growth.

Leverage data science and modern technology to correlate insights across the employee journey with advanced segmentation.

A frictionless experience for employees – no accounts or apps needed. Seconds to complete on any device, on any browser.

Ask only what matters – no demographic questions needed. Employee attributes are uploaded or integrated to our platform.

Manager dashboards offer real-time insights for leaders to see sentiment for their direct reports and hierarchies.
HR should not be busy generating reports.

Using data science, get an idea of which categories of questions have the biggest influence on your company’s overall score.
For example, identify what engagement drivers have the biggest influence on your Engagement Score.

Customize your survey

Customize Survey Questions

We firmly believe that one size never fits all. That’s why we work with you on the design. We can create new Customer opinion survey questions or refine an existing set.

It can be run across an entire organization, with a single department, or with a subset of teams and departments.

Measure the key factors

Listen to your customers across all touchpoints to quickly resolve dissatisfaction.
Identify customers who are about to churn, so you can resolve their issue before it’s too late.

Apply actionable reporting

A survey is a way to ask Clients for suggestions, opinions, and ideas,
Qwaybe experts facilitate the decision-making process by providing specific input in the form of feedback from Customers. Increase the number of customer advocates to boost purchases and drive expansion sales.

Step by step

the survey preparation

during the survey

review of results

the survey preparation

Easy to set up, customize, and adjust along the way. We work with you to create a customized feedback strategy based on your defined goals. Surveys can take place annually or when it is necessary.

during the survey

You have 24/7 access to survey progress and tracking on a single, easy-to-use platform.
Our survey experts provide dedicated support every step of the way to make sure that everything goes according to plan.

review of results

Action-oriented insights at an individual, team, or organizational level. Our convenient instant online reporting of findings is available 24/7.
Deep dive into people analytics for action-oriented insights at an individual, team, or organizational level. Determine focus areas for action using our guidance. Our trainers can assist in implementing the steps needed to create a performance environment.

Benefits

See what benefits each participant has

Owner/ Stakeholder

Analyze and understand your data with intuitive reporting.

Clients

Key Managers

When managers take the time to listen to the input of their clients, they can gain invaluable information to lift client satisfaction and loyalty.

The survey results help Leaders gain insight into the specific and actionable areas they can focus on in order to improve their work/business process/ products and company whole.

Employees

Employees will better understand the needs of customers and will be able to focus on processes and tasks that will increase customer loyalty and satisfaction.

Our clients

We focus on the needs of our Clients and this stimulates the development of our product. We are already ready to offer solutions for both small teams that only build a culture of feedback in the organization, and for organizations with several tens of thousands of employees and requests for customized research.